Refund policy

Refund & Return Policy

Thank you for shopping with Maydal Studio. We take pride in the craftsmanship and quality of our products. If you're not fully satisfied with your purchase, our hassle-free return and refund policy is here to help.

30-Day Return Guarantee

You may return your item within 30 days of delivery for a full refund. To be eligible, items must be:

  • Unused and in original condition
  • In the original packaging

How to Return an Item

  • Contact Us
    Email our support team at support@maydalstudio.com to initiate your return.
  • Receive Return Instructions
    Once approved, we’ll send you a prepaid return shipping label and instructions.
  • Package Your Return
    Pack the item securely, including all original accessories and documentation.
  • Ship It Back — Free of Charge
    Attach the return label and drop it off at the designated courier location.

Refund Process

  • Once we receive and inspect your return, you’ll get a confirmation email.
  • If approved, the refund will be processed back to your original payment method within 20 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at support@maydalstudio.com with your order details and clear photos. We'll make it right — either by replacing the item or issuing a refund.

Need an Exchange?

For the quickest resolution, return the item you have and make a new purchase once the return is accepted.

Contact Us

Email: support@maydalstudio.com

Address: Suite 12210 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Support Hours:
Monday – Friday: 11:00 – 22:00 GMT (London)
Saturday – Sunday: 10:00 – 21:00 GMT (London)